Terms of Sale

These terms cover personal training packages, gift cards and consultations bought from Elevate Personal Training for our studios in Muscat, Oman and our home training service. Elevate Personal Training is based in Dubai, United Arab Emirates. All prices include 5% VAT.

Free consultation

Your first consultation is free, with no obligation to buy. It takes place at the Elevate consultation centre, Sunday to Thursday, 10 AM to 5 PM.

When your package starts

Your package starts at your first session, which must be within 14 days of paying. The sessions are then used within the time shown when you buy, for example 6 weeks for 12 sessions.

Moving a session

Move or cancel a session in your client portal at least 24 hours before it starts and it is not used. Later changes and missed sessions use the session.

Refunds

If you change your mind before your first session, we refund the package in full. Once your first session has taken place, packages are not refundable.

Gift cards

Gift cards are valid for 12 months from purchase and can be used for any Elevate package. They cannot be exchanged for cash; any balance left stays on the card.

Payment

Payments are taken securely by card through AmwalPay (Visa and Mastercard).

Health and safety

Tell your coach about any injury, medical condition, medication, pregnancy or recent surgery before you train, and whenever something changes. We may ask for a doctor’s clearance before you start or continue, and your coach can adjust or stop a session if it is not safe to carry on. Follow your coach’s instructions on technique and equipment.

Elevate Gym Finder

The Gym Finder directory on this website lists gyms, studios and personal trainers across the Gulf using publicly available business information or details the business has given us. Listings are for information only: prices, opening hours and facilities can change, so please confirm them with the business before you join. Anything you agree or pay for with a listed business is between you and that business. Featured listings are paid placements and are labelled as such.

Your privacy

How we collect and use your information is explained in our Privacy Policy and Cookie Policy.

Questions?

Message us on WhatsApp for the Muscat studios: +971 58 528 8729.